Contact Email
If you have any questions, or need support then please use the "Contact Us" page in the app for the fastest response. You can also email us at buggies@yo-go.city.
Deleting Your Data
If you wish to delete the data associated with your account, then the easiest way is to use the "Delete Account" button in the app. Alternatively you can contact us at the above email, and let us know which email address was used whilst creating your account.
Frequently Asked Questions
How do I hire a vehicle?
Use the app to scan the QR code on the vehicle, which will start your hire session.
Who can use the vehicles?
To drive the vehicles, you need to be over the age of 25 and hold a UK driving license.
Do I need a driving license?
Yes, as the vehicles are a type of car, a UK driving license is needed to drive on roads.
Do I need insurance?
When taking out a hire session, insurance is fully included, so you don't need to take any action.
How do I return the vehicle?
Your session will automatically end when you've parked the vehicle in its home spot, put on the handbrake and pressed the lock button on the dashboard. The vehicle's home location is the location it was hired from.
How much does it cost?
It depends on the length of your session and how much time is spent driving. Please check the Pricing Menu for more details.
What's the top speed?
When driving the vehicle, you should stick to 20mph zones.
Where can I drive the vehicle?
When driving the vehicle, you should stick to 20mph zones. However, beyond this, there is no restriction as long as you return it to the home spot.
What happens if I crash?
In the unlikely event of a collision, please get in contact with us immediately.
Can I carry items in the vehicle?
The vehicles have a boot that can be accessed and can carry up to 25kg.
Where can I get one?
Initially, the vehicles will be available for hire around Hammersmith and Fulham, but they will be coming soon to other areas of London.